Support
Talk to a person
A real person reads every message and aims to reply within a day. Questions, bugs and feature requests all welcome.
Helpful to include, none of it required:
- Your store's
.myshopify.comaddress - Which feature: Blocks, Style or Rules
- What you expected, and what happened instead
- A screenshot, if there's something to point at
Common questions
Do I need Shopify Plus?
No. Thank-you page, post-purchase and customer account blocks, and all Rules, work without Plus. Only checkout page blocks and Style need Shopify Plus. That's Shopify's rule, not ours.
Will this slow down my checkout?
No. During checkout, everything runs inside Shopify, not on our servers.
Can a block ever block a sale?
No. Blocks only add things to a page. If one is set up wrong, customers just don't see it.
What happens if I uninstall?
Your checkout goes back to normal. Reinstall within two days to keep your blocks and rules. After that, we delete your store's data.
Which languages does the app come in?
English, Japanese and Traditional Chinese.