FAQ
Checkout page: Shopify Plus
Answer the questions that make buyers hesitate, before they leave to email you.
Thank you, Alex!
FAQ
Questions?
When will my order arrive?–
Most orders arrive within 3-5 business days.
Can I change or cancel my order?+
How do returns work?+
How it works
You write up to three questions and answers. Your customer taps a question to see the answer without leaving the page.
What you can set
- Up to three questions. Checkout is for paying, so we keep it short.
- Which answers start open, and whether a line separates them.
Good for
- When will my order arrive?
- Can I change or cancel my order?
- How do returns work?
Where it shows
| Page | Plan |
|---|---|
| Checkout page | Shopify Plus |
| Thank-you page | All plans |
| Customer account pages | All plans |
Every plan except Shopify Starter on the thank-you and customer account pages. Customer account pages also need Shopify's current customer accounts.
Add it in Shopify's checkout editor: see how.
Want a hand? Book a free 20-minute call and we'll set it up with you, or email [email protected].
Book a setup call